退货等其他情况邮件模板

1.发货后跟踪客户

Dear Carol

Thanks for choosing our shop, we have dispatched your order as soon as purchased, here is the order id number:******.

You can track it on www.17track.net .once transfer information update, we will also inform you,hope you can receive it in time. if you have any problems about our service, welcome to contact us, we promise 100% customer satisfactory thanks for positive rating, regards

2.客户因订购的商品大小不合适导致退货

Dear (buyer\'name)

Thank you so much for your great support on us.

I am sorry for the inconvenience that the product didnt fit you.

Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this?

Just suggestion, if you insist on returning it back, we will go to the further step.

Waiting for your reply. Best Regards

3.卖家发错地址

Dear Carol

Thank you so much for your great support on us. What a big mistake we made!

Sorry, but will you still want the items? If yes, we will resend you immediately, if not, we will
make you the full refund.

Waiting for your reply and hope your kind understanding. Best Regards

4.卖家发货到达时间

Dear Carol

Thank you so much for your great support onus.

Usually it takes about 7-15days for the item to reach you.

Any question, feel free to contact us and we will reach you at the soonest. Best Regards

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